Arnau Sanz
Agentic Strategy & AI Transformation LeadKarminaAI StudioAgents · Services · Training
SUCCESS CASE · Banking
CaixaBank
This case explains the challenge of CaixaBank, the solution Cloud Index and the decisions that allowed it to be applied with knowledge, human control and reviewable results.
StrategyOwn knowledgeProportional permissionsHuman supervisionMeasurement and improvement
01
An inventory assisted by AI to turn dispersed documentation into a governed knowledge base, prepared for people and agents
In a regulated organization, connecting an agent to many folders does not create knowledge: it multiplies versions, permissions, and risks. The challenge for CaixaBank was prior to any assistant. It was necessary to identify documents, owners, validity, sensitivity and possible duplicates without moving or deleting anything automatically.
Karmina AI Studio Cloud Index A controlled reading that prepared an inventory and pointed out conflicts. The agent ordered; the people responsible decided what the official source was, who could access it and what should be kept.
Main CTA: Order the knowledge of your organization CTA Secondary: Discover the Cloud Index
02
Summary Fact Sheet
- Brand: CaixaBank
- Sector: Financial Services
- Challenge: build a governed knowledge base before activating assistants
- Principal Agent: Cloud Index
- Complementary agents: Knowledge Guide · Brand Guard
- Service: Knowledge Foundation
- AI layer: knowledge infrastructure, document inventory and government consultation
- Human role: Documentary property, permits, validity, classification and approval of uses
03
El challenge
An easy-to-find document can still be the wrong source
Large organizations accumulate presentations, procedures, guides, campaigns, frequently asked questions and working documents in multiple spaces. The risk is not just not finding them. It is also to find an old version, an ownerless copy or content that does not have to feed a generative system.
The challenge was to create visibility without altering the original archive and establish a governance base before promising automatic responses.
04
The starting point
It was proposed to start with a limited and low-risk scope, such as communication documentation or non-sensitive internal operational knowledge. The pilot had to respect the existing permits, record the provenance and avoid any massive copying outside the authorized repositories.
Each item received minimum fields: location, title, format, date, owner, audience, sensitivity, status, possible duplicate and canonical source.
A CAS IS NOT COPY
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05
The Karmina AI Studio approach
The Knowledge Foundation is built in three movements:
- Inventory: Understand what exists without changing it.
- Governing: Assign responsibility, permits and validity.
- Activate: connect only approved sources to Knowledge Guide.
The Brand Guard added language criteria, disclaimers, and authorized uses when knowledge was used to prepare content or responses.
06
How the Cloud Index worked
- Definition of a limited documentary perimeter.
- Reading metadata and content according to existing permissions.
- Detection of duplicates, versions and documents without owner.
- Classification with a degree of confidence.
- Review by those responsible for each source.
- Creation of a canonical source record for future agents.
07
Governance and Limits
- The system did not move, rename, or delete files.
- It did not extend permissions or index inaccessible content.
- Personal, financial or customer data was left out of the pilot if there was no specific basis.
- An automatic classification does not replace the decision of the documentary owner.
- Every access and every source had to be traceable and revocable.
08
Results
The pilot gave a shared view of the knowledge available and the gaps preventing it from being used with guarantees. Instead of starting with a visible assistant, the project created the least spectacular but most important infrastructure: reliable, responsible sources and permissions.
Main results: Less time searching for the right version, more proprietary documents, reduced operational duplication and a more secure base for internal queries.
YOUR START POINT
Tell us what you want to transform.
A summary of the challenge, the current process and the expected result is enough to begin to value a route of its own.
09
Related agents and services
- Cloud Index: inventory without automatic mutations.
- Knowledge Guide: Cited from approved sources.
- Brand Guard: Control of language and usage.
- Knowledge Foundation: governance, permits, ownership and maintenance.
10
Closure and CTA
The agent comes to the end of the knowledge process, not the beginning
The team
The team that connects strategy, implementation and monitoring
Ignasi Llorente
AI Partnerships & Business Director
Martina Díaz
AI Finance & Business Intelligence Director
Daniel Mallén
AI Operations & Workflow Lead
Eva Trigo
Generative Creative Director
Ariadna Miranda
AI Administration & Knowledge Operations Lead
Claudia Gonzalez
AI Client Success Manager
Jonan Basterra
AI Social Strategy Director
Laura Sabio
Agentic Social Media Lead
Agustina Córdoba
Content AI Specialist
Alba Gómez
Social Listening Specialist
Paola Cudeiro
AI Client Success Specialist
Roger López
AI Project & Workflow Specialist
Mar Berzal
AI Content Strategy Lead
Andrea Gallego
Community Intelligence Specialist
Candela de la Fuente
Content AI Specialist
Blanca Gómez
AI Community Operations Specialist
Cintia Armajach
Content AI SpecialistLet’s talk
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