Very potential
Intensive processes in information, teams that know frictions and services where a small improvement can reach many people.
KarminaAI StudioAgents · Services · Training
EXPERTISE · PUBLIC ADMINISTRATIONS
AI in public services needs public judgement.
Karmina AI Studio accompanies administrations and institutions to turn artificial intelligence into a useful, governed and understandable capacity: from strategy and training to pilots, agents and their supervision.
Deciding ·
·
Strategy✦Knowledge✦Governance✦Training✦Pilots with control✦Measure
WE DO NOT START BY THE Tool
Technology changes every week. Public responsibility remains.
An administration does not need a spectacular demonstration. You need to know what makes sense to transform, with what knowledge, under what rules, and with what supervision.
AN OWN CONTEXT
Innovate while protecting service, rights and trust.
The same technology can be useful in an internal task and inadequate in a decision that affects people. Context is not a legal note at the end: it defines the entire project.
More responsibility
Rights, data, transparency, contracting, explainability and continuity of service are part of the solution from day one.
Scattered knowledge
Regulations, procedures, resolutions, data and criteria coexist in different systems, websites, folders and people.
Unequal rhythms
Maturity is not homogeneous. Management, services, technology and teams need different routes but the same compass.
Citizen Confidence
The institution must be able to explain what the system does, where a response comes from, who has reviewed it, and how it can be corrected.
INSTITUTIONAL KNOWLEDGE
Documentary heritage needs to become infrastructure.
We don't dump folders into a tool. We decide what is official, who answers from each source, what version is in force, who can access it and what the system must do when it does not have a reliable answer.
Understanding the Knowledge Foundation ↗RegulationsProceduresDataResolutionsFAQsCriteria
Property
Validity
KNOWLEDGEFOUNDATION
Permissions
Traceability
People→Services→Decisions
THE CONTEXT IS FIRST
The same answer does not apply to all organizations.
We can dedicate a free video call to understand the sector, limits, people and urgency before talking about technology.
Video call · free · no obligationBook a free video call ↗A short conversation to understand your starting point and bring clarity.
A COMPREHENSIVE CONSULTATION
Six capabilities. One shared system of responsibility.
Strategy◉
Assessment and roadmap
Current uses, needs, risks, capacities and a portfolio prioritized according to public value, viability and effort.
Governance⌁
Applicable policies and rules
Responsible, classification of risk, authorized uses, transparency, supervision, incidents and purchase criteria.
Knowledge✦
Knowledge ready to work
Official sources, validity, ownership, permits, citation, maintenance and limits converted into usable infrastructure.
Agents↗
Pilots connected to real processes
Shortened assistants and agents, with test cases, registrations, error control and Human Gates before scaling.
Learning◎
Training according to the role
Management, technical profiles, service managers and general staff with their own practice, criteria and responsibilities.
Measure↺
Continuous monitoring and improvement
Quality, time, adoption, incidences, impact and maintenance to decide what continues, what changes and what stops.
Barcelona · Madrid
Strategy · Creativity · AI · Governance
KARMINA · AI STUDIO · UTOPIQ
An institution needs more than a technology provider.
Karmina brings a decade of experience in strategy, communication, processes, content and projects for organizations, administrations and institutions. This trajectory has taught us to understand complex contexts and turn them into plans that teams can apply.
Karmina AI Studio transforms this knowledge into AI systems, agents, training and services connected to the actual job. Utopiq reinforces the look on artificial intelligence, ethics, governance and sustainability.
In public communication, AI only makes sense if it helps make services clearer, more accessible and useful. It is not about automating to impress, but about ordering knowledge, making visible where each response comes from and always keeping a person responsible for the decision.
START FOR THE FASHION
Where can it add value while keeping responsibility clear?
Not all processes need to be turned into agents. Sometimes, the right answer is to order the procedure, improve the data, create a guide or apply a simpler automation.
Internal knowledge
Locate procedures, regulations and current criteria with source, version and responsible.
→Attention to Citizens
Prepare basic information, classify consultations and refer cases that need a person.
↗Document management
Compare, summarize, extract and order documents so that the professional review is more agile.
→Public Policies
Synthesize background and evidence, detect gaps and prepare first reviewable drafts.
↗Accessible communication
Adapt content by channel, language, format and reading level preserving the official source.
→Processes and Coordination
Order agreements, notices, control lists and dependencies between services and teams.
↗FROM IDEA TO IMPACT
A path with oversight throughout the lifecycle.
The project can begin and end at any stage. The dimension is marked by institutional need, not available technology.
- 01
Listen
Frictions, services, affected people and uses that already exist.
- 02
Prioritize
Public value, risk, available knowledge, effort and maintenance capacity.
- 03
Govern
Responsible, sources, permits, limits, tests and stop criteria.
- 04
Provar
A pilot bounded with real cases, exceptions and human supervision.
- 05
Measure
Quality, utility, adoption, incidences and review load.
- 06
Scaling
Only that which demonstrates value enters into the operational and institutional register.
TO TERROR THE PROJECT
Share the context and constraints.
If you have already completed, brief, internal document or a specific question, send us. We will do a first reading with industry criteria.
CASES AND APPLIED EXPERIENCE
When we can name the organisation, we explain the whole system.
Karmina has worked with numerous administrations, institutions and public organizations. Some of this experience is subject to confidentiality; what we can publish is presented with verifiable context, sources and results.
CAS DOCUMENTED · TERRACE ADJUSTMENT
From dispersed use to an institutional policy of AI.
Assessment, participation, leadership alignment, governance, literacy and a 2026–2028 roadmap approved by the municipal plenary.
341 answers160participants25 identified proposals
Read the full case ↗Knowledge of public service
An internal assistant who responds with current procedures, cites the source and derives the exceptions.
Multi-Actor Coordination
Agreements, dependencies and verifiable tasks between technical, legal teams, suppliers and public officials.
Communication and accessibility
Adaptations by channel, language and reading level with official source and validation circuit.
RED LINES
Innovation also means knowing what must not be delegated.
- We do not use sensitive data in unauthorized environments.
- We do not connect sources without responsibility, validity or permits.
- We do not present a response generated as an administrative resolution.
- We do not automate sensitive decisions about people without reinforced guarantees.
- We do not deploy without supervision, registration, incidence, correction and withdrawal.
The AI can prepare, order and propose. Public accountability remains human.
CONTINUE EXPLORING
Strategy, knowledge, training and the regulatory framework.
QUESTIONS BEFORE YOU START
You do not need to arrive with a defined solution.
Do you know which agent you want to build?
No. The diagnosis can conclude that an agent, a simpler automation, a documentary improvement, a training, a director’s plan or a combination of actions is appropriate.
Can you start without opening a huge project?
Yeah. It can begin with a limited diagnosis or with a single priority process, as long as there is a responsible person and clear criteria to evaluate it.
Can internal documents be used?
Yes, when the sources, permissions, purposes and technical environment have been classified. Sensitive documentation is not entered into unauthorized tools.
How is data protection and regulation done?
The legal, security, transparency and oversight criteria are incorporated into the design and are coordinated with the competent heads of the institution.
Can you work with existing technology, legal and suppliers?
Yeah. Karmina AI Studio can act as a strategic and functional layer, defining requirements and coordinating with areas and suppliers that are already part of the institutional ecosystem.
Let’s talk
What does the institution need to govern better?
Tell us about your situation, even if the challenge is not fully defined. A member of our team will respond to understand the process and discuss a first step.
hello@karmina.ai