AI agents for specific processes, your own knowledge and human oversight.

It is a system designed to advance a specific mission using a model of AI, authorized knowledge and, when necessary, company tools. It works within a circuit with inputs, criteria, sources, results, limits and review points.

A general chat responds to conversations and an automation follows fixed rules. An agent can interpret context, select tools, and decide which bounded step corresponds. Many good systems combine AI to interpret and automate to execute the predictable steps.

When a job is repeated, it consumes qualified time, uses identifiable sources, and produces a result that can be evaluated. If the process is constantly changing or no one can explain what a good answer is, you need to sort it out first.

Describe a specific friction without even talking about tools: entries, decisions, result, exceptions and responsible. With this base you can decide if a template, an automation, an assistant or an agent is appropriate.