WHATSAPP BUSINESS CONSULTATION · CONVERSE AND SERVICE
We design WhatsApp Business as a channel of attention, capture and monitoring: with a brand voice, responsible people, reliable knowledge and connection with the work that happens after the message.
ATTENTION WITH CONTENTHi there! I would like information about one of your services.PERSON INTERESTED
Hi there! What do you need to solve? I will help you find the right person.ASSISTENT · EXEMPLE
We already have a proposal and we would like to comment on some details.PERSON INTERESTED
Continue the conversation from here. What point of the proposal do you want to review?HUM TEAM EX · EXEMPLE
THE START POINT
Customers are already writing to you by WhatsApp. But queries can remain on a phone, pass from one person to another or lose context when they become an opportunity, reservation or incident.
Karmina combines channel strategy, conversational content and care operation. We agree what is resolved here, with what schedules and who continues the relationship. Then we decide if the app is enough or if you need the Business Platform and an integration.
CONSULTANCY AND IMPLEMENTATION SERVICES
The service adapts to the volume, the existing channels and the type of consultation. The technical configuration is built on a care operation and clear permissions.
We review volume, reasons for consultation, schedules, teams and input channels. We define what is solved by WhatsApp, what is derived and how the service is measured.
Map of conversations, responsibilities and rules of escalation.
We prepare the profile, contact information, quick answers, available messages and the organization of conversations. Let’s check if the catalog fits the activity.
Configured app and operating manual for the team.
We accompany the choice of platform or supplier, registration and access circuit. We value the number, migration or coexistence when eligible and the shared tray the team needs.
Channel architecture, agreed connection and documented permissions.
We write welcome questions, qualification questions, follow-ups and responses to incidents. We prepare templates required by the platform and language versions.
Message library, variables and uses; approval subject to Meta.
We design the entry from ads that open WhatsApp, web, QR or face-to-face actions. We align the campaign promise with the real attention span and the next step.
Capture route, creativity and qualification criteria.
We relate queries with the CRM, tickets or work tools through authorized connections. We define what data is saved and who receives each request.
Map data, assignments and follow-up of the conversation.
We configure triage, frequent questions, data collection and derivations according to the case. If AI is incorporated, it responds on approved knowledge and drifts when it cannot give a reliable answer.
Tested conversational flow, limits and transfer mechanisms.
We review the quality of conversations, pending consultations, templates and incidents. We can connect the service with ATC to define the team, schedules and the necessary coverage.
Service report, updated library and prioritized improvements.
POSEM CONTEXT A WHATSAPP BUSINESS
In a first conversation we can understand the process, the tools you already have and the priorities of the team before specifying an intervention.
POSSIBLE APPLICATIONS
Select a process to see what we would design and where the team intervenes. They are examples of service, not customer cases or automations in execution.
For companies that receive recurring questions and incidents with different levels of complexity.
A coherent response or a derivation with context, responsibility and follow-up.
Complaints, exceptions and commitments pass to people. There is always a clear way to ask for help.
Testimonial Proposal · Pending ValidationText written for this landing page. This is not a literal quote from Paloma Rodiles.
WhatsApp Business needs attention: what we can solve, when we respond and when a person has to intervene. The automation must help to maintain the context and make the transfer to the team easy.
TRIAR WELL THE START POINT
The decision depends on how the team works and what it needs to connect to. Advanced operation needs more parts than an installation on the phone.
To order a simple operation around the functions of the application.
To integrate conversations with systems, automations and a shared care solution.
The platform alone is not equivalent to a tray of attention. We confirm provider, number, eligibility, compatibility and costs before configuring or migrating.
WHAT'S IN YOUR ORGANIZATION
We leave both the configuration and the way of responding documented. The team knows what it can solve and how to derive what is out of reach.
THREE MANNERS OF WORKING FOLLOWS
We can start with a diagnosis, implement a system or accompany the operation. The specific budget deliverables, dependencies, responsibilities and coverage.
For teams that already serve queries and need criteria, coherence and a shared organization.
To connect queries with the CRM and operation via the appropriate platform.
To improve service and keep content, circuits and teams aligned.
IF YOU ALREADY HAVE A STARTING POINT
A summary of the process, the teams involved and the expected result helps us prepare the conversation. For the first assessment, no credentials or sensitive data need to be shared.
TRAINING ON REAL WORK
We train the team with simulated conversations, branding criteria and escalation situations. The examples do not use real customer data.
Tone, clarity, empathy, resolution and derivation with context.
Campaign promise, qualification and relevant follow-ups.
Templates, permits, quality, incidents and team coordination.
WHATSAPP BUSINESS KARMINA ECOSYSTEM DINS
These connections are activated when the project needs them. Each service provides a specific part of the knowledge, strategy, production or operation.
CLARGE BEFORE YOU START
The service of Karmina, the licenses of the tool and the costs of third parties are differentiated in the proposal.
The policy requires the number and permission to receive subsequent communications. We document the preferences and respect the requests for cancellation.
The Business Platform can respond without a template within 24 hours of the person’s last message. Outside this window are approved templates.
Automation incorporates a clear path of escalation. We avoid promises that the team can not assume and delimit the actual support schedules.
We review the activity, use case and restrictions of Meta. The proposal separates implementation, supplier, messaging and operation; it does not guarantee approvals or absence of blockages.
COM SABREM IF IT WORKS
Set a starting point and project indicators. We do not anticipate percentages of improvement without data.
Time of first response, pending conversations and resolution.
Derivatives with context, incidences and recurring motives.
Useful queries, continuity to CRM and low or rejection signals.
OTHER SERVICES FOR TOOLS
Consulting that we can evaluate according to your process. The links do not involve already configured integrations or you need all these tools.
CONSULTATION WHATSAPP BUSINESS
Tell us who answers today, the approximate volume and if you use the app or a platform. We will evaluate the system that your channel really needs.
hello@karmina.aiIndependent consulting of Karmina AI Studio. Trademarks identify tools; they do not involve partnership or certification. the Revised Capabilities 30 August 2026, subject to plan and availability.
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